Investigate a paused or failed update
Retain the transaction and error rather than repeatedly clicking install.
Before you begin
Installed/target versions, channel and saved details.
Use the controls offered by your installed version and account permissions. This guide describes the workflow; it does not grant additional access.
Follow the steps
- Read current stage and reference in Update details.
- For maintenance-busy results, let legitimate maintenance finish.
- For dependency/integrity changes, ask support to reconcile trusted evidence.
- Use offered safe retry only after correcting the cause and confirming no operation is running.
- Verify installed version and health afterward.
Check the result
An update completes or retains an explicit failure explaining the block.
If something goes wrong
Do not delete locks, reservations or journals, change expected hashes or force a pointer switch.
Prepare useful details for support