Manage hosting support and notifications
Use installed-panel tickets for tenant support and notification records for event follow-up.
Before you begin
Administrator permission and a relevant account ticket/event.
Use the controls offered by your installed version and account permissions. This guide describes the workflow; it does not grant additional access.
Follow the steps
- Open Support Tickets and choose the intended conversation.
- Read saved subject, state and account ownership.
- Reply with non-secret operational guidance and use the offered status controls.
- Inspect Notifications and Activity for related events.
- Check email delivery separately if a saved reply's alert was not received.
Check the result
The reply and state are saved regardless of whether a downstream alert reached an inbox.
If something goes wrong
Do not confuse this tenant desk with EzePanel software billing support. Email acceptance and saved ticket persistence are separate outcomes.
Prepare useful details for support