Resolve activation or runtime-license errors
Check entitlement, IP, activation identity and protected-license delivery separately.
Before you begin
Customer portal access and non-secret installation identifiers.
Use the controls offered by your installed version and account permissions. This guide describes the workflow; it does not grant additional access.
Follow the steps
- Review status, expiry and registered IP in My licenses.
- Check for an old activation occupying the slot.
- Release the intended old activation through normal transfer if needed.
- Retry once with the current key privately, then allow delivery to finish.
- Provide version, installation ID and reference to support if persistent.
Check the result
Correct active entitlement permits required setup.
If something goes wrong
Do not edit signed caches or publish the key. Key reissue alone cannot correct every capacity or binding error.
Prepare useful details for support