Renew, cancel or request a refund
Cancellation and refund review are separate actions.
Before you begin
Current subscription, order and invoice details.
Use the controls offered by your installed version and account permissions. This guide describes the workflow; it does not grant additional access.
Follow the steps
- Open the intended entry in Billing & subscriptions.
- Review renewal mode and recorded period end.
- Use the supported renew/cancel action and read its effective result.
- For refunds, open Billing support with order/invoice details, excluding card secrets.
- Read the published Refund & Cancellation Policy, including introductory eligibility.
Check the result
The actual renewal/cancellation state is saved; a refund request remains a request until processed.
If something goes wrong
Cancellation does not itself refund payment. Do not assume the seven-calendar-day introductory offer applies to every renewal or repeat purchase.
Prepare useful details for support