Account restore versus code recovery
Do not restore customer data when only panel code needs recovery.
Before you begin
Knowledge of the failed resource.
Use the controls offered by your installed version and account permissions. This guide describes the workflow; it does not grant additional access.
Follow the steps
- Use supported account backup restore for tenant data deliberately selected for restoration.
- Use Update Manager recovery for compatible eligible panel code.
- Review newer writes before any destructive restore.
- Keep an independent copy and authorize the exact scope.
Check the result
Recovery matches the affected resource without replacing unrelated newer data.
If something goes wrong
Panel-code rollback is not authority to restore all customer databases from an old snapshot.
Prepare useful details for support