Software plans versus hosting packages
Understand the two independent layers of limits.
Before you begin
Relevant license and hosting account details.
Use the controls offered by your installed version and account permissions. This guide describes the workflow; it does not grant additional access.
Follow the steps
- Read the software plan in the customer portal or License & Subscription.
- Read the tenant's assigned hosting package.
- Compare software installation/account ceilings with tenant resource allowances.
- Ask the appropriate administrator to change the layer actually limiting the action.
Check the result
You can identify software entitlement versus tenant-package rejection.
If something goes wrong
Buying Professional does not make every mailbox unlimited. Changing a tenant package does not buy another EzePanel subscription.
Prepare useful details for support