EzePanel support
Get help with EzePanel.
Find documentation, installation help, technical support and commercial assistance from the right EzePanel channel.
to the right help.
Choose your support path
The right help, from the right place.
Current EzePanel customer
Get help with your EzePanel software account through the customer portal’s support workflow.
Open Customer SupportHosting customer
Your hosting provider manages your website, email and server services. Use the support channel supplied with your hosting account.
Find your account support pathPre-sales / commercial
Discuss pricing, licensing, deployment plans and whether EzePanel fits your hosting operation.
Contact SalesSecurity researcher
Report a suspected vulnerability privately. Start with the disclosure guidance and a short description of the affected component.
Responsible DisclosureQuick help
Find an answer and keep moving.
Open a support request
Tell us what happened.
A few details help the team understand the problem and the affected workflow.
Affected scope
Product, server or account involved
Issue
Expected result and what happened
Time
When you first noticed it
Recent changes
Configuration, update or workload change
Error
Exact message and product version
Evidence
A sanitized screenshot or short log excerpt
Keep passwords, private keys, session tokens and customer data out of support messages.
Looking for service information?
Our Service Status page explains the different EzePanel service surfaces. It is informational, not a live outage feed. For a specific incident, use the relevant support channel.
Frequently asked questions
A little clarity before you begin.
How do I get technical support?
Sign in to the EzePanel customer portal and open Support for your software account. If you cannot access the portal, use Contact Us and describe the affected product and issue.
Where do hosting customers ask for help?
Contact the hosting provider that operates your EzePanel account. Your provider controls your website, email, account permissions and server services; use the support channel supplied by that provider.
How do I report a security issue?
Start with the Responsible Disclosure guide and contact EzePanel privately. Describe the affected component and version without including credentials or customer data in the initial message.
Where can I find installation documentation?
Open the Installation guide, then review System Requirements and Supported Operating Systems before preparing your server.
How do I check service status?
The Service Status page explains the different EzePanel service surfaces. It is not a live outage feed. For a hosted website issue, ask your provider; for a customer-portal issue, contact EzePanel.