A draft structure for cancellation and refund handling.
This draft describes how future subscription cancellation, billing-error review and eligible refunds may be handled.
This page provides a reviewable policy structure. It is not represented as approved legal advice or a final commercial agreement.
Cancellation
Cancel an eligible active subscription in the portal; service continues according to the displayed paid-through date.
Billing errors
Duplicate or incorrect charges can be reviewed against the order, invoice and PayPal transaction record.
Service failure
Report a material EzePanel-operated service failure promptly through a support ticket so impact and eligibility can be assessed.
Exclusions
Server administration, third-party hosting costs, customer configuration and independently hosted content are not EzePanel subscription charges.
Review process
- Request
Open a billing ticket with the order or invoice reference; never include payment credentials.
- Review
EzePanel checks the product, transaction, service record and applicable law.
- Resolve
The portal and payment provider retain the resulting cancellation or refund record.